Healthcare innovation consulting

Better healthcare through strategy, equity, and experience

Healthcare organizations are juggling a lot: rising costs, changing regulations, new patient expectations, and the urgent need to advance equity. I partner with healthcare providers, health plans, and mission-driven organizations to design and carry out innovation strategies that improve outcomes, strengthen patient experience, and make the organization stronger.

With decades of executive leadership in healthcare, HR, and enterprise risk management, I bring both the big-picture strategy and the hands-on know-how to help you go from complicated to clear.

My approach to healthcare innovation

Innovation isn't only about technology. It's about people, equity, and systems working together. My work brings together:

Strategic transformation

Building roadmaps that align your organizational vision with measurable outcomes.

Patient & member experience

Using data, feedback, and human-centered design to improve quality ratings and satisfaction.

Health equity & inclusion

Building equity into every initiative so care is fair and accessible for every community served.

Operational excellence

Reducing inefficiencies, breaking down silos, and driving enterprise-wide adoption of best practices.

Results in healthcare

My work is grounded in real results at some of the nation's largest nonprofit health plans:

Providence Health Plan: Led the work to improve healthcare experience for 360,000 members, mitigating $84M in risk through a Risk Adjustment program overhaul and turning a 3.5-star CMS rating into a 4.0-star rating in 12 months.
SCAN Health Plan: Drove +17% membership growth (~40,000 new members) with targeted outreach to diverse communities; strengthened executive team diversity by over 40%.
Cambia Health Solutions: Built an award-winning Ethics & Risk Management program recognized by Ethisphere as one of the “World’s Most Ethical Companies.”